What you can request
What appears in your catalogue depends on your entity type, which regulators you are connected to, and your plan. A business name will not be offered company-only services; a business not connected to ZRA will not be offered ZRA services.Raising a request
1
Open the regulator workspace
Go to the regulator, then Service requests.
2
Browse the catalogue
Each service card explains what it is, why it matters, and what happens if you delay. Popular
services are shown first.
3
Read before you choose
Check the expected turnaround and the fee. Some services have prerequisites — you cannot
register a company before its name has been cleared.
4
Complete the intake form
Each service asks for what it specifically needs. The form validates as you type, so an
incorrectly formatted TPIN or registration number is caught immediately rather than by the
regulator two weeks later.
5
Submit the intake
Bumara creates the request, generates its checklist and document requirements, and calculates
the fee.
6
Work the checklist
Exactly as for a filing. See Working a task.
Services with a guided wizard
Some services are complex enough to have their own step-by-step wizard rather than a single form. PACRA name clearance and company registration are the main examples. A wizard typically runs:- Details — the information the regulator needs
- Checks — live validation, such as checking a proposed name against the register
- Review — a summary of everything entered, with the fee
- Submit — creates the request and takes you to its detail page
The service request page
Service request statuses
Fees
Most service requests carry a fee made up of two parts:
Both are shown separately before you commit, so you always know what is going where. See
Paying fees.
If a request is rejected
Regulators reject things. A name is already taken; a form is incomplete; a document is not certified.1
The request returns as Needs correction
You are notified, and the reason is recorded on the request.
2
Read the specific reason
It is on the request page and in the timeline. Do not guess — regulator rejections are usually
precise.
3
Fix what was wrong
Reopen the relevant task, correct the detail, replace the document.
4
Request submission again
The request goes back through the same route.
A rejection does not usually mean paying the regulator fee twice, but this depends on the
regulator and the reason. If a second fee applies, it is shown before you resubmit.
Cancelling a request
You can cancel a request that has not yet been submitted. Once it is with the regulator it cannot be pulled back through Bumara — raise a message on the request and the team will advise. Fees already paid to a regulator are subject to that regulator’s refund rules, which are generally unforgiving.Requests created from your health check
If you completed a compliance health check, some of your service requests will have been created from its recommendations rather than raised by you. They behave identically, and carry a note showing which finding they came from.Related: Submitting to a regulator for what happens
after you press Request submission.